1. Can I get my card before I leave on my trip next week?
Yes! There are 4 different shipping choices, ranging from standard ground, which is 5-7 working days, to overnight. Just choose the one that works best for your needs.
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2. Can I get another card? Another strap clip?
Yes, but you need to order them when you place the original order. Top
3. What can you do if the individual no longer looks like picture on the card?
Since we do not maintain old information, you will need to order a new card. Top
4. Can you make the card from a casual snapshot?
We are able to use almost any photo you have. Just try to use a picture with a clear image of the person. Top
5. Do you send pictures back?
Unfortunately our daily volume prevents us from having the ability to return your photos at this time. Top
6. Can I e-mail you a digital photo and all the information to make the card?
Yes you can, but do NOT include your credit card information. That will be collected by phone or fax to protect your security. Top
7. Do you offer a volume discount?
You only pay one shipping charge for up to 4 different people on a single order. If you are interested in ordering larger numbers, you need to contact the company for special arrangements. Top
8. Do you have a fundraiser program that could be profitable for our school/church/group?
Yes we do. Please check out our fundraising page for more information. Top
9. Do you save my information for future replacement cards?
We do not save information, which means ou don't have to worry about yur information being accessible to anyone. Top
10. Do you sell or share our information with other businesses?
No, we absolutely do NOT share your personal information with anyone. When your cards are complete, we purge the information from our systems. Top
11. How fast can we receive our cards?
How fast you receive the AdultInfoCard depends upon the shipping method chosen. There are 4 choices for your convenience, ranging from overnight to 7 working days. Top
12. What is your cutoff time each day for orders?
The cutoff time each day is 12:00 (noon) PST. If an order is received after that time it will be shipped the next workday. Top
13. What type of picture do you need?
Almost any photo is acceptable, in any picture format. We will resize and crop to fit the card. Please try to avoid very tiny pictures or large pictures where the person's face is small, since such photos may produce a badge photo with poor resolution. Also, avoid extreme close-ups since the badge software crops a little of the pictures internally. Top
14. I don't like to use my credit card online. Can I pay with PayPal?
Yes you can. Choose the "Order Now" button on the home page, and then on the application page choose the "PayPal Users" button. The application process is exactly the same, except that you will enter your PayPal account information instead of your credit card information. We will receive your application by email, complete the process, and then submit a request for payment via PayPal. When you approve the payment, we will ship the order. Top
15. Is this type of identification accepted at airports?
This is NOT designed to satisfy airline requirements. You would need to contact the airlines or your travel agent to find out what is needed for an individual without a drivers license or passport. Top
16. I live outside the United States. Can I order an AdultInfoCard?
Yes, but we do have to work a little harder. If you cannot make the address fit into the corresponding fields on the application, just email all the required information, together with the photo, but NOT your credit card information. Upon receipt we will contact you for any clarification of how the address can be made to fit, let you know what your shipping choices and corresponding costs would be, and provide you with a fax number where you could safely fax credit card information. Top
17. I live outside the United States. Do the quoted shipping rates apply for me?
No, the shipping rates are for the continental United States. We need to check and find out what choices are available for you.Top
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