1. Can I get my card before I before on my trip next week?
Yes, we can ship your cards for overnight delivery.
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2. Can I get another card? How about another lanyard?
Yes, but you need to order them when you place the original order. here.
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3.What can you do when my child no longer looks like the picture on the card?
We do not maintain old information, so you need to order a new card.
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4. Can you make the card from a school/group/snapshot picture?
We are able to use almost any photo you have.
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5. Do you send pictures back?
Unfortunately, our daily volume prevents us from having the ability to return your photos at this time.
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6. Can I e-mail you a digital photo and all the information to make the card?
Yes you can, but do NOT include your credit card information. That will be collected by phone or fax to protect your security.
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7. Do you offer a discount for large families?
The order form is designed to just accept 4 kids on one order and one shipping charge; however, we can work with you to avoid multiple shipping charges. Call 800-462-2328 to make special arrangements.
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8. Do you have a fund-raising program for my child’s school?
Yes we sure do, please check out our scholastic fundraising page for more information.
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9. Do you save my information for future replacement cards?
We do not save information.
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10. Do you sell to or share our information with other businesses?
No, we absolutely do not share your personal information with anyone. When your cards are complete, we purge the information from our systems.
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11. How fast can we receive our cards?
How fast you receive the KidsTravelCards depends upon the shipping method chosen.
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12. What is your cutoff time each day for orders?
The normal cutoff time each day is 12:00(noon) PST. If an order is received after this time it will be processed the next day.
If you need help but have passed the deadline, give us a call and we will try to meet your needs.
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13. What type of picture do you need?
Any family or school photo is acceptable, we will resize and crop to fit the card here. Any picture format is acceptable.
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14. I'm from another country and my address doesn't match?
If you can not place the information in the existing fields please email it to Orders@kidstravelcard.com and we will work with you to customize the card.
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15. Does this card satisfy the airline requirements for chidren's Photo ID?
Yes, for domestic flights. The TSA does not have any specific requirements for children on domestic flights, so it is up to the individual airlines. It is always best to check with your individual airline if you want to be sure, but generally they just want a Photo ID, and ours works just fine.
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16. Does this card work for overseas travel?
No, you are required to have a passport for overseas travel. However, it is still a good idea to have a KidsTravelCard in addition because the passport does not contain information designed to get the child returned to you in the event of separation or accident.
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17. I have a passport for my child, why do I need a KidsTravelCard as well?
Your child's passport is proof of identity, but it does not contain any information designed to reunite that child with you in the event you are separated. And remember, when you are traveling the family passports are generally in mom's purse or dad's jacket rather on the child's person. Having your child wear a KidsTravelCard will your child get back to you in the event of separation or accident.
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18. My child has special needs and medications. Is there a way to put all the information on the KidsTravelCard?
Yes! The KidsTravelCard has a very large field, 254 characters, on the back for "vital information" You can enter extra contacts, allergies, medications, health conditions, behavior issues, or any other information that you feel might be important for someone to have for your child.
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19. What are my shipping options?
You have five different options to choose from for shipping. The least expensive method is U.S.P.S. Priority Mail, which promises to deliver in an average of 2-3 days for just $5.95. There is no tracking available, but this method is inexpensive, fast, and thus far has been completely reliable for our customers. We also offer four other choices with tracking numbers for your convenience and comfort: "Standard Ground"
is by either Federal Express or UPS, takes 4-7 business days, for $10.99. "Expedited" is by either Federal Express or UPS, takes 3 business days, for $20.98. "2 Day " is by either Federal Express or UPS, takes 2 business days, for $27.98.
"Overnight" is by either Federal Express or UPS, delivers the next business day, for $32.98. You pay one shipping cost for up to 4 cards to an order.
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20. I need badges for more than 4 kids. Can I get them without paying more than 1 shipping charge?
The order form is designed to just accept 4 kids on one order and one shipping charge; however, we can work with you to avoid multiple shipping charges. Call 800-462-2328 to make special arrangements.
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21. My child is a teenager and doesn't want to carry something that looks childish, but needs a Photo ID for a trip. What can we do?
When you order a KidsTravelCard for a child 13 or older, you will receive a TeenTravelCard instead. It has the same information, but since it says TeenTravelCard, your child will be much happier carrying it.
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22. We have an adult in our family with a disability / medical condition that makes it important for people to know how to contact us if he/she is lost or in an accident. What can we do?
We now have a card for adults that is designed to include the same type of information that is included on the KidsTravelCard, but in a format for adults. The card is the AdultInfoCard, and can be ordered quicklin online.
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23. Why should I choose the KidsTravelCard instead of one of the other cards available?
Our KidsTravelCards are the best choice because of our outstanding customer service and the ability for maximum customization of the cards. For the full story, go to Why Choose Us?
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